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Terms & Conditions

Itinerary Disclaimer

The itinerary is brief, as we never know exactly where our journey will take us. Due to style of travel and the regions of visit, travel can be unpredictable. The Trip details document is a general guide to the tour and region and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Aboard expedition trips visits to research stations depend on final permission. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.

Group Size Notes

For private tour, there is no limitation of participation, we can design the itinerary based on vary group size. For join-in tour, maximum is 16 pax, average is 6 pax.

Meals

Eating is a big part of traveling. Travelling with TourEasyChina you experience the vast array of wonderful food that is available out in the world. Your tour guide will be able to suggest favorite restaurants during your trip. Included breakfasts will usuallyin hotel, most of the time it will beAsian style consisting of noodles or congee (rice porridge) or bread and eggs. Vegetarians will be able to find a range of different foods, although in some areas the choice maybe limited. While trekking in remote regions food is included, plentiful and made of fresh local ingredients. For all trips please refer to the meals included and budget information for included meals.

Meal Budget

Allow USD10 to USD15 for meal at different type of restaurants.

Transport

Train; local bus; air-con bus; boat; walking; bicycle; plane; taxi.

Local Flights

It is important that we have your passport information at the time of booking in order to process these tickets.Internal flight e-ticket itinerarywill be given to you prior to the flight departure.

Accommodation

Local Hotels, basic guest house, sleeper/express trains (4 nts),all might be used for your trip,please refer to the detailed accommodation included in your itinerary.

Emergency Contact

Local Representative (China) –Lucy Liu

During Office hours (Weekdays, 9am-5pm Local Time): +86 29 83297101

Emergency number:  +86 13992892813

What to Take

What you need to bring depends on the trip you have booked. We suggest that you pack as lightly as possible as your expected to carry your own luggage. You will also need a day pack/bag to carry water, cameras and other electronics like ipods and mobile phones.

Laundry

Laundry facilities are offered by some of our hotels for a charge. There will be times when you may want to or have to do your own laundry so we suggest you bring non-polluting/biodegradable soap.

Visas

Please note that visas for China and Hong Kong are the responsibility of the individual traveller. The visa requirements for your trip vary depending on where you are from and where you are going. For the most up to date information please check your government’s foreign ministry website as rules do change. Please note that China and Hong Kong are two separate government areas so you go through two sets of immigration procedures. If your trip finishes in Hong Kong and you are travelling back into Mainland China then you may need a double entry visa.

Money Exchange

As currency exchange rates in Asia fluctuate often we ask that you refer to the following website for daily exchange rates: www.xe.com.

Cash (Chinese Yuan) is the best method of money in China. There are some ATM machines at international airports and major cities that accept Visa and debit cards but these should not be relied on as a source of funds. We recommend the use of cash in major currencies (USD, CAD, GBP, EUR, AUD, and HKD) as a backup. Major credit cards are accepted in a few shops (except for AMEX and Diner's) but they may charge a 3-4% transaction fee.

Emergency Fund

Please also make sure you have access to at least an additional USD $200 (or equivalent) as an 'emergency' fund, to be used when circumstances outside our control (ex. a natural disaster) require a change to our planned route. This is a rare occurrence!

Departure Tax

Departure Tax is included in all International and Domestic tickets in China.

Tipping

Traditionally in China tipping is not expected and thus there is no need to tip in restaurants and your general interaction with locals; however, tipping is customary - though not compulsory - in the tourism industry and not only shows an expression of satisfaction it may also be of considerable significance to the people who will take care of you during your travels. There are times during the trip where there is opportunity to tip the local guides or drivers we use.

Recommendations for tipping drivers and local guides would range from CNY50-CNY80 per driver and CNY100-RMB120 per guide per daydepending on the quality and length of the service; ask your tour guide for specific recommendations based on the circumstances and culture. A suggestion would be to contribute by putting their tip into an envelope. This often works the best and the group as a whole should gather to present the gift to the recipient(s), offering their thanks and showing their appreciation. This method brings the action out into the open, allowing for a friendly and appreciative interaction between the group and the recipient(s).

Health

You should consult your doctor for up-to-date medical travel information well before departure. We recommend that you carry a First Aid kit and hand sanitizers / antibacterial wipes as well as any personal medical requirements. Please be aware that sometimesin remote areas and away from medical facilities, and for legal reasons our guidesare prohibited from administering any type of drug including headache tablets, antibiotics, etc. In please bring the full drug name with you when trying to purchase a prescription drug in pharmacies.Whenbooking your trip please carefully read itinerary and assess your ability to cope with travel. TourEasyChina reserves the right to exclude any traveller from all or part of a trip without refund if in the reasonable opinion of our tour guide they are unable to complete the itinerary without undue risk to themselves and/or the rest of the group.

Safety and Security

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure. We strongly recommend the use of a neck wallet or money belt while travelling, for the safe keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewelryat home - you won't need it while travelling. Many of the hotels we use have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.

Travel Insurance

Travel insurance is recommended to participate on any of our trips.

Wish to Make Changes after Booking

Once a booking is confirmed, no name changes are permitted under any circumstance. It is important to note that certain arrangements such as instant purchase airline tickets cannot be changed after a booking has been made. Any change will incur a 100% cancellation charge. Any change by you to your confirmed arrangements after departure is in all cases subject to availability and any extra costs must be paid by you.

Cancel Your Trip

If you wish to cancel a confirmed booking, you must do so by email us. Cancellation charges are based on the date of receipt of your written confirmation. Please get exact cancellation charge from your operator for tailor-made trips. For join-in trips, refer as below:

60 or more days charge 0

59 –30 days  charge 30% of tour payment

29 – 14 days  charge 60% of tour payment

13 – 7 days   charge 90% of tour payment

Fewer than 6days  charge 100% of tour payment

If We Make Changes

We reserve the right to change any of the details and correct any errors at any time. If any such changes are made before you have made your booking, we will advise you before we confirm your booking. The right is also reserved to change airline, aircraft types and vessels scheduled for any specific departure. Even after we have confirmed your booking, we may have to make alterations to confirmed arrangements and we reserve the right to alter the order of touring and modify itineraries at any time to ensure the smooth running of your tour. Most alterations will be minor and of little effect on your overall arrangements and while we will do our best to notify you of any such minor change before your departure (or as soon as possible if you have already departed), we will have no other liability to you.

Feedback

After your travels, we want to hear from you! Your feedback information is so important to us that we'll give you 5% off the price of your next TourEasyChina trip if your feedback is completed on-line within 30 days of finishing your trip. Your tour evaluation will be emailedto you 24 hours after the conclusion of your trip. If you do not receive the tour evaluation link in the days after your tour has finished, please drop us a line at lucy@toureasychina.com and we will send it on to you.

   
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